Privacy & Policy

1. Introduction

At Everfast Freight Forwarders Pvt Ltd, we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.everfastfreight.com or engage our freight forwarding and logistics services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide efficient logistics solutions and improve our customer service. This includes:

• Personal Information: Name, email address, phone number, and job title when you request a quote, use our tracking tools, or contact us.
• Business Information: Company name, billing/shipping address, GSTIN/Tax ID, IEC (Importer Exporter Code), and banking details necessary for billing.
• Shipment Data: Details regarding the cargo (nature of goods, weight, dimensions, value), consignor/consignee details, and origin/destination addresses.
• Technical Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, and pages viewed, to help us analyze web traffic and improve user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, arrange transport (air, ocean, road), manage warehousing, and facilitate customs brokerage.
• Communication: To provide shipment status updates, respond to inquiries, and send administrative information (e.g., invoices, changes to terms).
• Compliance: To fulfill legal obligations with customs authorities, port authorities, and regulatory bodies in India and destination countries.
• Improvement: To analyze service performance and website usage to enhance our operational efficiency.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, due to the nature of international logistics, we must share specific information with trusted third parties to fulfill your service requests:

• Service Providers: Airlines, Shipping lines, Trucking companies, and Warehouse operators required to transport and store your goods.
• Global Agents: Our network of overseas freight partners who handle your shipment at the origin or destination.
• Authorities: Customs, tax, and security authorities (e.g., Indian Customs, port authorities) as required by law for export/import clearance.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, firewalls, and restricted access to physical files. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and analyze site traffic. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., carrier tracking pages, industry news). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements for shipping records).

To exercise these rights, please contact us using the information below.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at: